ABOUT THE JOB

Are you friendly, positive, and a team player? Our major operation center in Mississauga is currently looking to add an experienced Customer Service Representative to our team. If you enjoy problem-solving and dealing with multiple customers daily, this job is for you! Apply Now!

YOUR RESPONSIBILITIES

• Maintain a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries;
• Communicating with customers through various channels (email and telephone);
• Acknowledging and resolving customer inquiries/complaints;
• Knowledge of service offerings to best assist the customers;
• Processing pickups, rates, tracing requests, lost freight inquiries, etc.;
• Keeping records of customer interactions through available software;
• Communicating and coordinating with colleagues as necessary;
• Ensure customer satisfaction and provide professional customer support;
• Work with sales representatives and other colleagues daily to provide the utmost service to customers.

OUR OFFER

• Full time Permanent Role
• Salary between $50000 - $55000
• Mon to Fri schedule, 8 AM to 4:30 PM or 8:30 AM to 5:00 PM
• Group insurance after three months of Probation
• RRSP with matching employer contribution

OUR REQUIREMENTS

• High school diploma required, CITT or PLOG an asset
• 1-year experience working within transportation and logistics
• Experience working in cross border transportation is a must
• Strong understanding of North American geography
• Ability to maintain a calm approach when dealing with customers
• Comfortable using multiple TMS systems in tandem
• Ability to work independently or with other representatives
• Good interpersonal skills
• Organized with the ability to juggle several tasks at once
• Detailed knowledge of the operations
• Good listening skills
• Bilingual is an asset

CONTACT

Ramita Khurana

Talent Acquisition Specialist

Ramita.Khurana@drakkar.com

DKL