Job description

About us

Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry.

Objectives

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Customer Service Representative is a pivotal position and is responsible for a variety of job functions. This person is the main contact point and is an important representative of our company.

Duties and Responsibilities

• Responsible for coordinating order entry functions, order confirmations and delivery dates with customers and shipping dept.
• Develop and manage customer relationships in conjunction with the sales group.
• Become the primary inside contact for customer inquiries relating to stock availability, unit pricing, ship dates, product information etc.
• Provide excellent customer service face to face, by phone and by email.
• Check inventory records to determine availability of requested merchandise and place inventory orders to fulfill order and replenish inventory.
• Maintains product knowledge by attending educational workshops, reviewing manufacturers publications.
• Contributes to team effort by accomplishing related results as needed.

Qualifications and Requirements

• Accurate and efficient data entry skills are essential.
• Organized and detail oriented.
• A quick learner and ability to communicate with a diverse clientele group.
• Excellent communication skills both verbal and written.
• Excels at operating in a fast pace, community environment.
• Experience with building/construction supply materials an asset.
• High comfort level working in a diverse environment.

Job Type: Full-time

Salary: $40,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Schedule:

• 8 hour shift

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