Job description

Customer Service Representative - Cash and Billing

The successful candidate will take the lead on answering customer phone and email inquiries, resolving customer issues, and keeping customer accounts up to date within the NorthStar CIS. The candidate will also be responsible for cashier functions and will use their analytical abilities to assist with the billing process. Excellent time management and organizational skills are required to ensure daily, weekly, and monthly tasks are completed in a timely manner and without error, ensuring a smooth billing and collections process. Strong communication skills and a professional manner will be used while working closely with customers and co-workers. The successful candidate will ensure OEB and privacy mandates are followed in all aspects of the job.

Responsibilities include:

· Lead on answering customer phone and email inquiries

· Process customer inquiries/requests/complaints & resolve issues

· Process and follow-up on service applications

· Update customer/landlord info in CIS

· Process mail, cash, EFT’s, drop box items and bank deposits

· Process electronic payments and NSF returns

· Prepare and transmit pre-authorized files to the bank

· Run customer credit report for A/P processing

· Assist with bank reconciliation

· Answer lawyer's letters in response to property sales

· Learn the billing system and its connectivity to the MDMR

· Work closely with Billing Team to analyse billing data and complete monthly billing processes

· Process the EBT’s for Retailer billing

· Perform miscellaneous administrative duties as required

· Other duties as assigned

Skills, Qualifications and Abilities:

· Graduation from an accredited post-secondary institution with a diploma or degree is required. A degree or diploma in a business program is an asset.

· 3 to 5 years related experience is required

· Excellent computer skills with a proven ability to learn and utilize new software programs

· Excellent communication skills and professional manner

· Excellent time management/organizational and analytical skills

· Ability to problem solve and deal with difficult customers

· Ability to analyse data for accuracy and discrepancies

· High level of attention to detail

· Excellent working knowledge of Microsoft Office

· High level of competency in personal computer usage

· Experience with NorthStar Harris CIS system an asset

· Must have a valid Driver’s License

Lakeland Holding Ltd. is an equal opportunity employer, and we value the importance of diversity, dignity and worth of every individual in the workplace. Lakeland offers accommodation for applicants with disabilities in its recruitment processes. If Lakeland contacts you regarding a job opportunity, please advise prior to the interview if you require accommodation. We thank all applicants, but only those selected for an interview will be contacted.

Job Type: Full-time

Salary: From $45,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Huntsville, ON P1H 2M2: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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