Please Note:
All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. College transcripts must be attached to the application. To receive Veterans’ preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be attached when submitting your application. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

Submitted Through Work in Texas:
Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the job posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
CAPPS Recruit: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

General Description:

As a member of the Texas Veterans Commission (TVC) Health Care Advocacy Department (HCAD), this position will act as a liaison between veterans and the U.S. Department of Veteran Affairs (VA) to resolve access issues involving VA health care related services. This position also serves as the liaison between the patient advocates, patients, staff, and the community regarding the patient experience, patient rights, and advocacy, while assisting patients in understanding their rights and their responsibilities. Performs review of issues and concerns shared by veterans and family members while working with management and employees of the VA to facilitate resolutions. Work may involve contacting veterans and family members to gather all pertinent information, working closely with VA Patient Advocates and VA personnel, as well as thoroughly documenting and tracking all facilitated activity. Performs outreach functions to promote program and agency services. To promote a strong environment, TVC maintains a telecommuting policy. The policy is decided by division and contingent on continued performance.

Essential Duties and Responsibilities:

• Interviews veterans, their dependents, and / or survivors to provide services, counseling, and assistance in obtaining VA health care benefits, rights, and entitlements.
• Reviews all supporting information for complaints from veterans and develops plan for successful resolution in a timely manner.
• Consults with TVC staff, VA Patient Advocates, medical, and legal staff to gather pertinent evidence to resolve veteran health care related issues.
• Understands and applies VA rules and regulations when reviewing VA documentation and veterans’ medical information.
• Understands and is experienced navigating the VA Health Care System, including working knowledge of medical terminology and VA Health Care System resources and routines.
• May counsel veterans and their families to obtain other supportive services.
• Works under moderate supervision, analyzes and solves problems; researches, gathers, and documents information, determines best course of action to solve veteran’s concerns and to communicate effectively with all parties involved.
• Work hours other than 8 to 5 required for work related functions.
• Performs related work as assigned.

Military Crosswalk information:

https://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_MedicalandHealth.pdf

Minimum Education:

Graduation from an accredited four (4) year college or university with major course work in social work, business management, or a related field. Experience and education may be substituted for one another on a year-to-year basis. College transcripts must be attached to the application.

Minimum Experience:

A minimum of two (2) years of experience working with health care providers and staff to help resolve patient concerns.

Additional Requirements:

A valid Texas Driver’s License is required.

Preferred Experience and Qualification:

• Honorably discharged veteran is strongly preferred.
• Experience working within the VA Health Care System is strongly preferred.
• Experience in processing, developing, or adjudicating VA claims for benefits preferred.
• Experience with Microsoft Office Suite strongly preferred.

Knowledge, Skills and Abilities:

• Knowledge of VA rules and regulations.
• Knowledge of medical terminology.
• Skill in interviewing and providing exemplary customer service.
• Skill in critical thinking.
• Skill in the use of personal computers.
• Skill in public speaking and making material presentations to an audience.
• Ability to maintain confidentiality under HIPAA standards.
• Ability to exercise a high degree of diplomacy and tact.
• Ability to interpret laws, rules, and regulations applicable to navigating the VA Health Care System.
• Ability to maintain efficient and effective relationships with stakeholders.
• Ability to work well in an independent setting with moderate supervision.
• Ability to communicate effectively with people of diverse backgrounds and all levels of authority.
• Ability to function in a fast-paced environment.

Environmental & Physical Conditions:
Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

Notes to the Applicant:
To receive Veterans’ preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD Form 1300 must be attached when submitting your application. College transcripts must be attached to the application.
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.

This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.

Veterans Information:
The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
The Texas Veterans Commission does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.