Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The HOPEX Application Support Sr. Associate will join DTCC's Process Excellence team, whose mission is to develop a process excellence mindset as part of DTCC's change management and design methodology and provide reliable process insights that inform business decisions. The COE partners with business areas to digitize their processes to enable resiliency and promote strategic business transformation through analytics and insights for efficiency, scale, and enhanced client experience.The individual will be in charge of managing the enterprise architecture tool (MEGA HOPEX, a cloud-based repository) that the Process Excellence team owns, working with end-users, the Process Excellence team, and the tool vendor's hosting, support, and professional services teams to ensure that the tool is functionally and technologically fit for purpose, with minimal incidents and issues.

Your Primary Responsibilities:

• Manage and continuously improve the full customization lifecycle for the tool (functional and technical requirements, development, testing, and release into production), coordinating with all involved parties (e.g., product owner, testers, end-users, vendor hosting team, etc.) – maintain up to date records of all changes to the tool
• Ensure timely resolution and prevention of incidents / issues / problems – manage and continuously improve incident and problem management process (e.g., track and prioritize, issues, provide 2nd and 3rd line support, promptly escalate to vendor support team as appropriate, identify and address root causes, fix bugs, etc.) – maintain up to date records of all incidents and issues
• Provide thought-leadership on how to best use the tool’s functionalities to address current and future DTCC use cases, and collaborate with the Process Excellence team and stakeholders to enhance its functionality and usability
• Customize the tool: metamodel (attributes, attribute values, and associations), property pages, user interface, static website, workflows, data access rules, modeling rules, profiles, GraphQL APIs, etc.
• Manage day-to-day relationship with vendor
• Ensure the tool is up to date with the latest hotfixes and corrective patches and manage the migration to newer versions
• Support DTCC Application Development team for integrations of the tool to on-prem applications
• Ensure compliance with applicable DTCC policies and guidelines
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Bachelor's degree preferred or equivalent experience
• Minimum of 6 years of related experience

Talents Needed for Success:

• Proven ability to discharge the described responsibilities for enterprise architecture tools a must – experience with MEGA HOPEX a strong advantage
• Self-starter with a proven ability to prioritize, own, and drive projects, and quickly learn new concepts and frameworks
• Proficiency with MS PowerPoint and Excel, and with JIRA; proficiency with PowerBI a plus
• High degree of accuracy and attention to detail to deliver high-quality outputs within deadlines
• Excellent written and verbal communication skills with the ability to influence

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Location: 570 Washington Blvd,Jersey City 07310,US, Jersey City, NJ 07310

Job Type: Full-time

Pay: From $100,000.00 per year

Ability to commute/relocate:

• Jersey City, NJ 07310: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What have you done in HOPEX or anything similar?
• What is your salary expectation?
• How many years of HOPEX experience do you have?

Work Location: In person

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