Job description

CAC Associates, Inc. works with multiple clients, however we are hiring for one specific client operating within the automotive industry.

An excellent Customer Service Rep must be customer-oriented and patient to deal with difficult calls.

Responsibilities

• Serve as the first point of contact for customers seeking claim assistance over the phone
• Entering claims in our client's database
• Determine the best solution based on the issue and details provided by customers
• Work claim based on customer need
• Follow up with any necessary outbound calls
• Update claims as needed while providing constant follow-up to the customer

Requirements

• Good understanding of computer systems/Basic computer skills
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
• A consistent/stable internet connection
• Proven experience as a help desk technician or other customer support role
• Proficiency in English

Schedule: 7-8 hour shifts (Weeknights)

• 7-8 hour shifts (M-F)
• Overnight shift (daily)
• Day shifts (Sat/Sun)

Pay: Pay is shift-based.

Measures of Performance:

• Agents are held to but not limited to metrics such as schedule adherence, average handle time, quality scores etc.
• Personal Attributes
• Good analytical and problem-solving skills
• Ability to sit for long periods of time
• Ability to work flexible shifts
• Attention to detail

EQUIPMENT QUALIFICATIONS:

· Laptop/desktop (no older than 5 years), Intel i5 core processor or equivalent AMD Processor

· Screenshare software required (preferably Discord)

· Computer Type: PC compatible (no MACs)

· Minimum OS Version: Windows 10

· Minimum RAM: 8GB or greater

Job Types: Full-time, Contract

Pay: From $11.00 per hour

Shift:

• Night shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: Remote

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