Sterling Urgent Care

Job description for Information Technology Project Managers

Reports to: Business Manager

FLSA Status: Non-Exempt

Job Summary:

Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to ensure deadlines, standards, and cost targets are met. The position provides technical coordination of project teams, but not direct administrative supervision. Project teams range in size from three to ten analysts, designers, programmers, and other specialized data

Organizational Expectations

EXPECTATIONS:

• Provides a positive and professional representation of the organization.

• Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.

• Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.

• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.

• Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.

• Participates in ongoing quality improvement activities.

• Maintains compliance with organizations policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.

• Complies with organizational and regulatory policies for handling confidential patient information.

• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.

KNOWLEDGE:

• Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English LanguageKnowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

• Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Communications and MediaKnowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

ATTRIBUTES:

• Oral ComprehensionThe ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral ExpressionThe ability to communicate information and ideas in speaking so others will understand.

• Written ComprehensionThe ability to read and understand information and ideas presented in writing.

• Written ExpressionThe ability to communicate information and ideas in writing so others will understand.

• Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Speech RecognitionThe ability to identify and understand the speech of another person.

• Deductive ReasoningThe ability to apply general rules to specific problems to produce answers that make sense.

• Speech ClarityThe ability to speak clearly so others can understand you.

• Inductive ReasoningThe ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Information OrderingThe ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Essential Functions

• Manage project execution to ensure adherence to budget, schedule, and scope.

• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

• Monitor or track project milestones and deliverables.

• Confer with project personnel to identify and resolve problems.

• Develop and manage work breakdown structure (WBS) of information technology projects.

• Submit project deliverables, ensuring adherence to quality standards.

• Prepare project status reports by collecting, analyzing, and summarizing information and trends.

• Direct or coordinate activities of project personnel.

• Establish and execute a project communication plan.

• Assign duties, responsibilities, and spans of authority to project personnel.

• Responsible for activities and the results of those activities specifically assigned and agreed upon.

• Completes assigned projects in a timely manner, within project resources.

• Meets project objectives, providing systems that operate in a cost-effective manner.

• Ensures minimal disruption of ongoing data processing systems by good coordination and effective project output integration with existing systems.

• Provides good technical guidance to project team members, so that their abilities and project quality are enhanced.

• Keeps management informed of project progress and problems, particularly as to needed changes in schedule, resources, or product.

• Escalates and refers to all projects beyond scope of authority.

• Consults with and advises development areas on applications in areas of responsibility.

• Maintains appropriate expertise to ensure effective service level.

• Responds to problems in a timely, effective manner.

• Communicates with divisional user personnel and data processing management on problem and project status as appropriate.

• Secures approvals on specifications and project completion as appropriate.

• Assists in the formulation of project objectives and system development requirements.

• Assists in the preparation of project plans and schedules, including requirements, tasks, work assignments, resources, and the inclusion of project milestones, review points, and reporting thereof.

• Assists in the selection of staff for the project team, as indicated by project skills requirements.

• Coordinates the project staff during project performance and participates directly in project performance as required (e.g., programming, systems design, etc.).

• Reviews all work prior to its incorporation into product or input into another project task.

• Provides technical guidance and assistance to project staff.

• Reports to management on project progress, problems, and needed changes.

• Ensures that all work and documentation meet the standards of the department and the project.

• Fulfills administrative project reporting requirements.

• Assigns personnel to various projects and directs activities as directed.

• Reviews and evaluates performance and training needs of individuals in area of responsibility.

Nonessential Functions

• Fulfills additional duties as assigned.

• Is available for travel.

Job Requirements

Minimum Education

Bachelors degree in a computer or information science-related field required; graduate degree preferred.

Minimum Work Experience

Minimum of six (6) years' work experience, four (4) of which must have been in data processing. (Two or more of the four years must have been in programming, design, or analysis positions.) Specialized education and experience may be interchanged on a one-for-one basis. Experience in project planning and technical coordination, as a senior systems analyst, or as a leader of a subtask of a major project.

Required Skills

• Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• CoordinationAdjusting actions in relation to others actions.

• MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.

• SpeakingTalking to others to convey information effectively.

• Time ManagementManaging ones own time and the time of others.

• Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• WritingCommunicating effectively in writing as appropriate for the needs of the audience.

• Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.

• Systems AnalysisDetermining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

• Thorough familiarity with problem analysis.

• Knowledge of retail or application area(s) is desirable.