Job description
About CloudMD
CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).
Position Summary
We are urgently seeking an "Intake Coordinator" as the primary point of contact for specific clients. The Client Service Representative is the initial contact with referral sources, coordinating the referral and intake service, facilitation of the administration process, and maintains communication with the referral sources and assessors.
Responsibilities
- Schedule medical/occupational services following intake process and time requirements;
- Communicate and confirm with all parties of appointment times and assessment requirements;
- Review of reports and services for accuracy and contractual requirements;
- Maintain an existing tracking system to monitor work in progress;
- Communicate with assessors to obtain information pertaining to file management;
- Assist with weekly reporting requirements;
- Contact employers, employees, attending physicians, rehab caseworkers, occupational health practitioners in order to arrange and process appropriate medical assessments;
- Attend case management meetings as required with a multidisciplinary team including key stakeholders;
- Prepare invoices as per contract fee schedule;
- Process of funds on internet portal;
- Commitment to continuous quality improvement program.
Skills and Experience
- 1-3 years experience in a related role is preferred;
- Strong verbal and written communication skills is a must
- Medical / Healthcare knowledge required - working knowledge of legislation preferred;
- Excellent organizational skills, customer-focused approach, and strong interpersonal skills;
- Ability to work effectively with others;
- Ability to learn new software with ease;
- Must be able to multi-task and work in a fast-paced environment.
We thank everyone who is interested in our role. We'll reach out to candidates directly if we are interested in moving forward.
CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.
CloudMD is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please don't hesitate to let us know.
Job Type: Full-time
Salary: $40,000.00-$45,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (required)
Work Location: Remote
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