We are seeking a motivated and enthusiastic person to work within our Order Management team in Stafford, Texas. The overall responsibility of an order management analyst is to ensure that customer orders and production schedules are aligned to meet contractual delivery dates and optimize customer satisfaction.

Responsibilities include:

• Management of backlog priorities and overall order execution
• Measure the overall site performance of initial Order commit date and through the site availability date and ensures discrepancies are identified and corrected
• Ensures backlog aging is regionally tracked and any critical issues are identified and reviewed with a focus on both the solution and customer communication.
• Track order cancellations, changes, delays and any associated cost recovery
• Establishes an ongoing Past Due recovery plan with Manufacturing sites
• Responsible for monitoring the completion of line items trough shipment
• Internal first point of contact for the customer after the sales order confirmation.
• Manage Customer change order requests that do not impact product configuration.
• Provide varied phone and e-mail support to customers related to customer satisfaction issues.
• Involved with proactive programs to advise customer in advance of any shipping/schedule changes including periodic meetings to review backlog of open orders.
• Provide support to customers and sales team regarding expediting and shipping schedule commitments.
• Support the external sales team where direct customer liaison is required
• Provide shipment information
• Ensure response to customer requests for information within 1 business day
• Liaise with customers, suppliers and Emerson sites regarding order related issues including order status, expediting requests, shipping requirements, and order prioritization
• Accountability to ensure customer commitments are delivered upon
• Develop strong and professional customer relationships at all levels
• Communicate critical order delivery issues to sales, Customer Service Manager and Product Mangers as necessary
• Work with Risk Analyst to clear credit blocks
• Create track and manage committed dates on production schedules

Required Education, Experience and Skills:

• Associates Degree in Business or a technical field and minimum one (1) year of relevant experience in a similar role
• Strong Analytical skills
• Self-motivated and have a positive attitude
• Ability to work unsupervised and as part of a team
• Ability to multitask
• Excellent computer skills, ability to work with detail, solid math skills excellent written, verbal, and communication skills
• Detail and metric oriented
• Team player
• Proficient in Microsoft Word, Excel

Additional Skills Required:

• Excellent customer focus skills including interpersonal and communication skills are vital for this role. Listening skills are also important. Good organizational skills and problem-solving abilities are necessary. The successful candidate will have strong computer skills, ability to work with detail and solid math skills. Knowledge of valves and SAP would be valuable.

Work Conditions:

• This is a team environment so the ability to be part of a team is critical. Work will be primarily conducted in a climate-controlled office setting with a minimal flow of people. Occasional work will take place in a manufacturing plant environment where high levels of noise and/or heat may occur.

Who You Are:

• You define overall goals and objectives.
• You focus on priorities and set stretch goals.
• You know to prepare for unexpected outcomes and try different solutions.
• You create a plan and outline for various audiences.
• You focus on building a broader knowledge of our organization and industry.

WHY EMERSON

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world’s most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!

No calls or agencies please.