Description

As part of the Revenue Cycle Management team, the Patient Financial Services Representative collects client payments, initiates, and sets up payment plans, and works closely with the admissions and billing team to assist with client billing questions and needs.

Duties and Responsibilities

• Reviews accounts to determine collection actions

• Audits profiles in Lightening Step

• Verifies Insurance Benefits

• Contacts patients regarding outstanding co-payments, deductibles, coinsurances, etc.

• Manages and monitors patient balances, collections, and payment plans

• Responds and resolves patient billing questions and concerns

• Communicates with insurance companies to confirm patient balances owed

• Establishes payment plans

• Processes patient payments and or refund requests

• Meet with patients prior to discharge to submit a review and Patient Survey

Minimum Qualifications and Skills Required

• 1+ years of experience in Insurance

• 1+ years of experience working in a high call volume environment

• Proficiency with Microsoft Office products including Outlook, Word, Excel, and PowerPoint

• Excellent customer services skills

• Expert ability to multitask and prioritize duties

• Excellent oral and written communication and interpersonal skills

• Ability to work independently and be self-motivated

• Solution focused and ability to effectively problem solve

Educational Requirements

• High School Diploma/GED

Additional Notes

• Prior experience working in behavioral health preferred

Physical Requirements

• Must be able to lift up to 25 pounds.

• In a 12-hour work day: standing/walking up to 12 hours per day

• Hand use: single grasping, fine manipulation, pushing and pulling

• Work requires the following motions: bending, twisting, squatting and reaching

• Exposure to FDA approved cleaning chemicals

• You must have the ability to use tools and equipment required for the position

• Mental Focus: Ability to read and communicate effectively in English, both verbally and in writing

Buena Vista Recovery is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, sex, age, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.