Patient Services Representative

Full Time
Katy, TX 77493
Posted
Job description

Katy Advanced OB/GYN is a three physician practice looking for a highly motivated and dedicated team member who is committed to grow with our team! This person should have strong interpersonal and organizational skills, and thrives in a fast-paced environment.

Essential Duties & Responsibilities:

  • Greet patients and visitors in a prompt, courteous and helpful manner.
  • Check in patients; verifies all demographic and insurance information with patient at time of check-in and update patient account if needed.
  • Assist new patients in completing all necessary paperwork
  • Collect all patient insurance information
  • Direct patients to update new insurance charges or to make financial agreements
  • Communicate with clinical staff regarding patient scheduling (i.e. late arrivals, cancelled appointments, etc.)
  • Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record.
  • Schedule patients return appointments.
  • Participate when necessary with other staff members to seek account resolution.
  • Batch and balance all monies and transactions entered in system daily.
  • Completes all daily activity reports at end of scheduled shift.
  • Participates in educational and developmental activities.
  • Maintain patient flow
  • Follow HIPAA guidelines.
  • Other duties as required

Interpersonal Skills & Attributes

  • Bilingual in English & Spanish (Preferred)
  • Exceptional verbal and written communication skills
  • Excellent customer service orientation and phone skills
  • Ability to manage multiple projects and competing priorities in a fast-paced environment
  • Exceptional organization skills
  • Skilled in establishing and maintaining effective, working relationships
  • Ability to handle oneself in a professional manner
  • Adheres to policies and procedures

Experience:

  • 2+ Years of Experience in a Clinical Setting
  • 2+ Years of Experience in Customer Service or Check In
  • 1+ Year of Experience in Athena EMR (Preferred)

Education:

  • High School Diploma or Equivalent

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Dependent care reimbursement
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Free parking
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance

Healthcare setting:

  • Private practice

Medical specialties:

  • Ob/Gyn

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Katy, TX 77494: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • Athenahealth: 1 year (Preferred)
  • Clinical Office: 2 years (Required)
  • Medical receptionist: 2 years (Required)

Work Location: In person

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