Job description

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
About Heartland
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology-centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs, and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Job Summary
Product Managers are responsible for definition, prioritization, and management of the product backlog and roadmap. To accomplish this, they collect feedback from all stakeholders, define requirements and features, and work with the development teams to estimate and schedule the work. Product Managers will need to understand the requirements, determine value, and work with the development teams in translating requirements to actionable development tasks. This position requires participation in the four-step release process: assuring that processes are in place, deadlines and quality standards are met, risks identified and mitigated, and professional communications are maintained on a regular schedule to internal and external stakeholders. As one of the primary customer-facing contacts, the Product Manager bears a significant responsibility to ensure a positive client experience through delivering a desirable product while taking a vocal leadership role in the product build process.

Duties

• Pre-implementation planning: participate in product planning and status meetings, create and maintain process documentation for customer feedback in all phases of product release, and maintain feature parity documentation.

• Release process validation: work with implementation teams to validate the delivered product, assist with reporting, documenting, and communicating defects and problems with development and product stakeholders, assist with or lead Product Panel Advisory meetings and document all feedback and requests, assist in validating documentation/training materials and work with Project Management to help to maintain release schedules, mitigate and document risks.

• Client communication: obtain customer feedback and respond, coordinate between customer, dealer, and implementation teams to board beta sites, monitor, and collect feedback, assist with troubleshooting and escalating defects reported from customers, see escalations through to completion, monitor and coordinate feedback through the Feature Request process.

• Stakeholder communication: work with development teams regarding feature prioritization, and/or use case and product requirements, escalating and tracking defect issues through to resolution when it is related to direct customer feedback, regular communication with internal stakeholders of gaps that exist between the existing product and client expectations.

• Work with the Product team to understand contact with end-users' product requirements and desired features, work with internal teams to communicate product requirements, and monitor tasks.

• Take a lead role in project participation – in all phases, but focusing on customer-facing tasks.

• Take the initiative to recommend process improvements and demonstrate creative thinking.

• Help ensure high-quality deliverables and a positive customer experience.

• Perform extensive product discovery with a variety of customers (end-users, dealers, and internal) to determine what the core customer-centric “sellable” product looks like.

Job Requirements

• Bachelor’s degree or equivalent work experience

• Excellent written and verbal communication skills

• Some travel for training or product collaboration

• Familiarity with project management software, such as Aha and/or Jira

• Documentation and training skills

• Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism

• Ability to do high-level troubleshooting, document and communicate issues; translate customer issues into specifications

Preferred Qualifications

• Retail, restaurant, or hospitality experience

• Some customer service experience

Diversity and EEO Statements
Heartland is an organization that stands against racism, intolerance, and injustice in all its forms — one that respects, honors, and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)
• How many years of Product Management experience do you have?
• What is your base salary requirement?
• Do you have any experience working with a POS specifically in retail?

Work Location: Remote

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