Job description

**Work Schedule - Monday thru Friday 8am to 5pm EST or 8am or 4:30pm EST

RCM Collection Representative (Evernorth Finance) Band 1
We know your type. You are driven to make an impact on the business and internally motivated to improve how things are done. You are a quick learner and detail oriented. You always keep your goals in mind and have a pretty easy time working with all different types of people.

We also know you are looking for an opportunity that lets you get your hands dirty, one that challenges your business acumen, and helps your career thrive. It’s nice to meet you too. Read on to learn more about our Enrollment and Billing Representative positions.

Let us tell you a little more. We're passionate and we care about what we do – being there when our customers, colleagues, partners, and communities need us most. We are a company that offers a rich benefit package, supports whole-person health, and provides career advancement opportunities.

What you will do:
As a member of the Evernorth Finance team, you will edit, bill, and collect payment on standard outstanding claims with a goal of positively impacting the company's revenue and accounts receivable balance. You will communicate opportunities for best practices based on issues identified. Enabled by a robust training curriculum, clear policies, and team support, you will contribute toward the important functions of billing and collections and contributing toward our growth strategy. To achieve our collective success, a working knowledge of the billing and collection processes and accountability for quantity and quality metrics are key expectations of the role.

Collection - Investigate reason for unpaid balances from insurance companies; troubleshoot both internal, external issues and insurance denials. Work independently to research and resolve the unpaid balance, with support from lead teammates and supervisor, while following the Evernorth policies as well as the insurance company requirements. Collaborate effectively with internal business partners, as well as external payers to drive timely and accurate reimbursement.

What you need to do the job:
High School Diploma or GED required
Associates degree or equivalent work experience strongly preferred
Accounts receivable background preferred
Self-motivated and goal-oriented
Problem-solving skills
Solid written and verbal communication skills
Strong research and analytical skills
Team player with a positive attitude
Detail oriented
Solid organizational skills
Proficient in Microsoft Office with working knowledge of Microsoft Excel
Must meet work at home company requirements
Must have strong ability to stay engaged in a virtual environment

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 22 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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