UNDERGRADUATE EDUCATION (BL-VPUE-IUBLA)

The Office of the Vice Provost for Undergraduate Education oversees programs and initiatives in support of outstanding academic experiences for all IU Bloomington undergraduate students. It provides advising, testing, and enrichment resources for students at all stages and leads initiatives that assess, support, and improve undergraduate teaching and learning. For additional information, go to About Us: Office of the Vice Provost for Undergraduate Education: Indiana University Bloomington

Department Specific Responsibilities

• Provides front-line student records support for Office of the Vice Provost for Undergraduate Education (VPUE) policies and student records maintenance, including processing nondegree and reinstatement applications as well as other student records-related forms, submissions, and requests from students and other IU staff.
• Processes program/plan stack changes in IU’s Student Information System (SIS) for students within VPUE.
• Assists in regular and seasonal team projects such as academic status review and new student orientation and advising.
• Assists as needed reception for general advising services in the VPUE Wells Library suite.
• Maintains knowledge about IU and VPUE policies for explanation via email, phone, and in person to students and other parties while adhering to strict FERPA guidelines.

General Responsibilities

• Coordinates data collection and records processing activities; instructs others in edits and file update procedures.
• Reviews requests for updates to student records and resolves discrepancies or problems; updates student records regarding grade changes, incompletes, withdrawals, drop and add, etc.
• Serves as resource person to students, faculty, school recorders and staff, campus registrars, and others involved with student academic record keeping; responds to inquiries regarding academic records. Reviews records for accuracy.
• Reviews, classifies according to type, and processes certification requests. Responds to inquiries from students regarding status or degree requirements.
• Updates and analyzes degree records from transfer reports; codes and enters data; maintains files and data bases; updates and purges as necessary to ensure accuracy and completeness.
• Analyzes and enters exceptions to system; determines probations and dismissals; notifies student of status.
• Processes mail-in certification requests; reviews and classifies requests; responds with appropriate information.

EDUCATION

Required

• High school diploma or GED

WORK EXPERIENCE

Preferred

• Some experience in customer service, higher education, or related field

Combinations of related education and experience may be considered.

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Demonstrates ability to maintain confidential information

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

$15.00 - $15.50 per hour

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Foundational

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234