Job description

As a Travel Service Admin in the Hotel Dept. are responsible for handling AmTrav’s highest level of service to ensure our travelers' critical issues get resolved in an efficient and timely manner. This is a back office position, you will not be working with clients directly, you will be working with hotels and other vendors to ensure passenger needs are met. A successful candidate will use communication skills and teamwork to deliver optimum and personal service and achieve high customer satisfaction, as well as develop strong relationships with vendors. This position is heavily based around managing multiple accounts, timelines, and juggling priorities.

Essential Duties and Responsibilities -

• Making a lot of outbound calls
• Request of folios -calling hotels to request receipts
• Contacting accounts for updated payments -calling passenger or admin. For updated credit card information
• Send multiple pre-authorization forms per day – creating pre-pay forms and on-line virtual cards
• Assist with credit card reversals -calling hotels to reverse cards charged

Job Requirements

• Experience working in travel is a plus but not a requirement.
• Spanish Speakers a plus but not a requirement
• Strong communication skills (both oral and written) and can actively listen and empathize with clients
• Comfortable in a coaching environment that stresses skill development (empathy and performance)
• Ability to sit and work at a computer for longer periods of time
• PC proficiency with various Windows applications
• The ability to work well with minimal supervision in a high-volume environment
• Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
• Successful experience in achieving specific performance goals and objectives
• Have an excellent work record and are eligible for rehire with previous employers

Schedule

Schedule Tuesday-Saturday 11am-8pm CT

*Training is paid and is 2 weeks long M-F 9am-6pm CT

Benefits you can count on:
We respect work-life balance and offer flexible schedules in addition to competitive salaries.

Our fantastic benefits include:

• Work from home
• Competitive health, dental, accident, and life insurance plans
• Paid time off
• Paid maternity/paternity leave
• 401K match
• IATAN Travel Agent membership with discounts on travel worldwide

Who we are:

Well, we definitely aren’t Google.

AmTrav is, firstly, a growing business travel management company with an emphasis on the personal. We bring people together and help people get more done. How? By using superior technology to disrupt our legacy industry and bring it into the 21st century, without sacrificing the human touch. Really. Here at AmTrav, we don’t like to mince words or try to be anything other than what we are. And what we are is unconventional, unique, brazen, and a good time (if we do say so ourselves).

Working with us isn’t likely something you’ve experienced before. We’re laid back and welcoming, with a firm grasp on results-driven work. We don’t want to hold your hand or look over your shoulder, but we expect the greatness that we know is in you, and exists in everything we do. That might sound a little dramatic, but we take our work seriously (we just think it doesn’t have to always feel so serious).

You should also know that every day we do our best to live our values:

MAKE BUSINESS PERSONAL

Connecting people to collaborate is what we’re about. We work hard to deliver the best experience to each traveler, teammate, travel manager, and partner, greasing wheels to give people more power to grow further.

THINK UNCONVENTIONALLY

We go for great, embracing diversity and out of the box thinking. We don't allow constraints to limit, but fearlessly reinvent new ways to unlock value. We reward ideas from everyone.

BE RADICALLY HONEST

Tell It Like It Is. Hear It How It Is. Really. Give honest feedback, recognize that sometimes that might be tough to say and hear. But if we are true, we build trust with customers, partners and each other.

KEEP IT FUN

Lines between work and personal are blurring and each inspires the other. We keep the mood light, positive, and creative for customers and ourselves. We keep things real, human and fun.

If you resonate with any of this, we’d love to hear from you, provided you have the qualifications below (or at least the majority of them).

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Overtime
• Weekend availability

Application Question(s):

• Are you able to work this schedule:

Tuesday-Saturday 11amto 8pm CST
Training will be 1 to 2 weeks paid. Monday through Friday 9a to 6pm CST.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: Remote

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