Job description

The Traveling Career Coach is a fill-in position for the service centers located in Huron, Lapeer, Sanilac and Tuscola Counties. Duties include providing assistance to participants, including youth, through interviews, assessments, referrals, support services, and follow-up. This position works closely with jobseekers in various Michigan Works! programs to help them with their training and employment goals. Duties include reviewing and updating case files, case management, data management, and delivery of services consistent with program objectives. Responsibilities are carried out according to established procedures with latitude for initiative and independent judgment.

DUTIES:

• Provide initial and extended interviews and assessments with participants to identify needs, interests, and abilities. Assistance may include resume writing, interview skills and career exploration.
• Assist participants in developing Individual Services Strategies and employment plans that fit participants’ aptitudes, educational levels, physical abilities, career goals and local employer demand.
• Provide information to participants about the types of Michigan Works programs and services for which he or she may be eligible and assist with selection of programs based on individual interest, aptitude, eligibility and local employer demand.
• Assess and refer participants to appropriate workshops or paid trainings to upgrade existing skills.
• Provide crisis intervention counseling and referrals addressing barriers to job search and employment such as childcare, transportation, housing, clothing, medical care, substance abuse counseling, and domestic violence.
• Maintain knowledge of resources available, provide information and refer participants to agencies or community services for assistance.
• Work collaboratively with the Business Services team in monitoring available job leads, on-the-job or customized training opportunities, screening participants and making referrals when appropriate.
• Monitor and record participants’ progress to ensure that training and employment goals and objectives are met.
• Responsible for following all requirements regarding participant files, OSMIS reporting, maintaining case notes throughout all activities and retention period, in order to ensure successful outcomes and meet data validation and performance measurements.
• Assist participants in the development and improvement of a professional resume.
• Prepare and maintain records and case files, including documentation such as participants’ personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.
• Consistently provide a good example of appearance, work ethic and customer service to customers served.
• Meet or exceed established Agency performance expectations.
• Attend professional development activities, trainings and seminars.
• Actively participate in continuous quality improvement processes.
• Perform other duties as assigned.

EDUCATION:

Associates degree in Social Work, Human Services, Career Counseling, Human Resources, or a related field is preferred, however experience within the field will be considered in lieu of a degree.

EXPERIENCE:

Knowledge of information technology, Microsoft Office Suite, and telecommunication hardware. Interpersonal skills necessary to effectively communicate in both oral and written form with prior experience in public speaking. Communication and organizational skills that contribute to a quality work environment and the ability to work as a team. Planning and time management skills with the ability to adapt to changing priorities. Must have the ability to establish and maintain effective working relationships with supervisors, fellow employees, state and local agencies, and the general public. Ability to organize, prioritize and maintain confidentiality while providing patient, friendly and participant centered services. Knowledge of relevant human service programs and policies, resources and procedures.

The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. The qualifications listed above are guidelines. Other combinations of education and experience could provide the necessary knowledge, skills and abilities to perform the job and may be considered.

PHYSICAL DEMANDS PER AMERICANS WITH DISABILITY ACT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the position, the employee is regularly required to stand, walk, sit; and use hands to finger, handle or feel objects, tools or controls. The employee is required to crouch or kneel. Strength to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Must be able to operate a motor vehicle.

REPORTS TO: Program Manager

GST Michigan Works! is an Equal Opportunity Organization. Auxiliary aids and services, including accommodations, are available upon request to individuals with disabilities.

Job Type: Full-time

Pay: From $19.66 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• This is a full-time fill-in position and requires travel in Huron, Lapeer, Sanilac and Tuscola Counties. Would you be willing to travel between our four service centers as needed?

Experience:

• case management: 1 year (Preferred)

Work Location: Multiple Locations

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