Job description

Virtual Monitoring Technician

We are an upcoming and fast growing UL certified Virtual Monitoring Station and we are looking to fill full time Virtual Monitoring Technician positions.

Position Summary

• The agent must observe and respond to Video Verified information being monitored from the client’s security system.

Essential Responsibilities

• Attend to video/sensor signals transmitted to the Video Management Software (VMS) by applying pre-established procedures.
• Dispatch audio/access signals to establish emergency/required by client.
• Document the alarms and solutions (steps taken) for documentation.
• Dispatch calls to proper emergency contacts (911 clients requested emergency contact).
• Periodically verify VMS equipment and notify management of any issues, concerns with equipment.
• Other affiliated duties related to the position or upon immediate request from management.

Qualifications:

• Flexible to work rotating shifts when necessary (morning, afternoon. Evening, overnight, weekend and/or statutory holiday shifts)
• A strong work ethic that demonstrates respect, integrity and responsibility.
• Ability to learn new software/applications.
• The ability to think quickly and act rationally in stressful situations.
• Fluent in English, written and spoken. Multilingual would be an asset but not needed.
• Must have excellent communication skills as well as professional phone manner.
• Excellent customer service skills required with the ability to resolve conflict and problems. Be able to manage difficult customer situations.
• Self-motivation and time management skills.
• Ability to operate individually as well as in a team.
• Ability to operate security equipment’s/systems, camera recording systems, computers.
• Must be punctual.

If you are interested in joining a dynamic and growing company, please send your resume.

Please include all hobbies and interests.

We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted. No phone calls and No Agencies please. Please note that all resumes will be kept on file for future consideration. If contacted for an interview, please inform us should accommodation be required.

Required education:

High school or equivalent

Ontario Security Certification/License would be an asset but not needed

Job Location:

• Markham ON

Job Type: Full-time

Pay: $35,000.00-$40,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Evenings
• Night shift
• Weekend availability

Work Location: In person

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