Calgary Police Service - Ticket Processing Administrator
Full Time
Calgary, AB
Posted
Job description
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As the Ticket Processing Administrator, you will perform a wide variety of responsibilities in response to business demands, supporting Field Data Team. Primary duties include:
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Process street issued and photo enforcement (including mandatory court part 2) violation tickets by data entering information into a Windows based application.
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Process cancelled street issued and photo enforcement violation tickets.
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Sort incoming mail and complete quality assurance checks on entered violation tickets (both street and photo enforcement).
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Provide customer service via telephone, front counter or email to the general public and members of Calgary Police Service.
Qualifications
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A High School Diploma or Equivalency (i.e. G.E.D.).
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A minimum of 1-year experience in data entry/office focused on alphanumeric data entry.
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A minimum of 6 months of relevant customer service experience.
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Applicants must be able to demonstrate a minimum data entry speed of 5,000 keystrokes per hour.
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Experience using Microsoft Office (Outlook, Excel and Word).
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Previous experience with database systems such as JOIN (Justice Online Information Network), MOVES (Alberta Motor Vehicles System) or Windows-based programs will be considered assets.
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You demonstrate the ability to achieve results and make the best use of time and resources. You are a good communicator with effective relationship building skills that contribute to team building and teamwork. You have excellent customer service skills and the ability to remain calm in stressful situations.
Pre-employment Requirements
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An enhanced security clearance will be conducted.
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Applicants will be tested for appropriate skills.
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Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Calgary Police Service
Position Type:3 On-call
Location: 5111 – 47 Street N.E.
Compensation: Pay Grade 4 $25.79 - $34.46 per hour
Days of Work: Monday - Friday.
Hours of work: On-call hours will vary based on
operational needs -no guaranteed number of hours
Audience: Internal/External
Apply By: November 14, 2022.
Job ID #: 306524
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