Start Rate (Non-negotiable): $39.73 per hour

Training Rate (Non-negotiable): $22.05 per hour

Work Location: Various locations and shifts within the Greater Toronto Area.

This talent pool posting is for external applicants only. Current Metrolinx employees are advised to apply through the Internal Career Portal when specific vacancies are posted.

Our Customer Protective Services team is looking to create an eligibility list of pre-qualified candidates.

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team .

Our Customer Protection Office is looking for applications to create a talent pool for the position of Customer Protection Officer. Reporting to the Manager, Customer Protection, Customer Protection Officers protect the safety and security of passengers, employees and property and to maintain the integrity of the fare system.

What will I be doing?

• Ensure consistent and non-discriminatory enforcement of provincial and federal statutes and bylaws pertaining to the general conduct of patrons, fare inspections, liquor offences, and parking control. May issue appropriate offence notices, summonses or appearance notices to individuals for non-compliance and may execute warrants.
• Provide the first level of emergency response assistance.
• Provide assistance and protection to Metrolinx patrons and their property, employees and corporate assets and ensuring the appropriate action is taken.
• Promote and maintain excellent customer relations and maintain the public peace within the Transit system.
• Respond to passenger assist alarms on moving equipment and station/facility alarms, and perform such tasks as crowd control, searching of Metrolinx premises, protecting site or evidence, obtaining statements from witnesses, providing first aid and/or assistance to passengers, employees and emergency services.
• Interpret and apply legislation including; Metrolinx By-laws, The Criminal Code and other related federal and provincial statutes, on or in relation to Metrolinx property.
• Maintain operating protocol with railway and regional police services and all levels of court services within the jurisdictions serviced by Metrolinx. Prepare appropriate police occurrence and supplementary reports, detailed witness statements and crown briefs. Secure, maintains and present evidence for prosecution in the different levels of court.
  

What skills & qualifications do I need?

• Completion of a community college program in law enforcement, social work or relevant field and/or equivalent experience.
• Minimum six (6) months' experience directly involving law enforcement or social work activities with exposure to police and court services.
• Have a valid Ontario Class "G" drivers licence with no more than 4 demerit points.
• Ability to interpret and apply the Criminal Code, the Metrolinx Act 2006, the Liquor Licence Act, the Trespass to Property Act, The Mental Health Act, the Highway Traffic Act, and other related federal and provincial statutes.
• Experience in customer service and/or previous or current commitment to community involvement would be considered an asset.
• Strong interpersonal and communication skills. Bilingual abilities would be considered an asset.
• Ability to make frequent decisions in the field under potentially harmful and stressful conditions.
• Must be able to:
  • Pass an Ontario Provincial Police (O.P.P.) security clearance and background investigation which includes education, employment, personal history, credit and reference checks for the purpose of obtaining Special Constable Status, and to access the C.P.I.C and P.A.R.I.S information systems
  • Pass the Special Constable Recruitment training program
  • Complete environmental, safety and any other training required by corporate policy and obtain Metrolinx Equipment Operator’s Permit, First Aid Certification, and CPR Certification.
    

For more information on qualifications or questions regarding our recruitment process, please contract our recruitment department at TS.Recruitment@Metrolinx.com

Available Shifts:

Must be prepared to work on a 24-hour rotating shift basis (including days, evenings, weekends and holidays).

Additional Information:

Work may involve encountering confrontational situations. This position requires extended periods of walking, standing, climbing stairs and regular operation of departmental vehicles over long distances for prolonged periods of time.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at : 416-202-5601 or email hr.recruitment@metrolinx.com

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

Metrolinx employees are required to be fully vaccinated against COVID-19 in accordance with Metrolinx’s Mandatory COVID-19 Vaccination Standard, made under the Metrolinx Communicable Diseases in the Workplace Policy, as a condition of being eligible for the recruitment process. Proof of COVID-19 vaccination will be required. If you are not able to obtain COVID-19 vaccination for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Metrolinx.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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